Anonymous
map-marker Jacksonville, North Carolina

Bebop 1 connection issue

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Customer service number listed went to single voicemail boxfind the actual number, which I have not.
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Ron T Eje

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Verified Reviewer

ERY difficult to reach customer service and tech support.

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I could not find contact information for technical support. Listed phone numbers online did not work. The only way I could get technical support was by filling out an online form which required the purchase date as well as proof of purchase which I didnt have because it was a gift I received a while ago. However, pissedconsumer was able to contact the company who responded promptly to me. It would have been far better if companies made communication with their customers easier. They may know how much they save by not having live agents to talk to but they dont know the cost of lost business by making it difficult to contact the company.
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Pros:
  • Good products
Cons:
  • Hard to contact

Preferred solution: Easy tech support access with prompt response.

User's recommendation: Don’t buy from companies that don’t have an easy way to contact them.

Raisa S Nhd

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Verified Reviewer

Withdrawal of amount ia not success

Amount abhi tak receive q nai huye... aur customer care wale bol rahe melege melege krke sirf... what is the problem
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Preferred solution: Full refund

Ron T Zni

Can’t get in touch with Parrot USA

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There are no contact numbers listed and I need technical support so I can register my drone. There are numbers listed on some sights but they dont work.
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Preferred solution: A phone call or an actual working number for technical support that someone will answer!

User's recommendation: Buy from another company. Parrot doesn’t care about its customers.

Anonymous
map-marker Gulfport, Mississippi

Headphones can't hear callers

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No help. Called the number provided, left message. No response. Can not find anything to help on the web.
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Carl M Jod

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Verified Reviewer
| map-marker Port Elizabeth, Eastern Cape

Mounting kit for Seqioia+ camera.

I am having problems in South Africa sourcing the mounting kit required for attaching my Sequoia+ camera onto my Phantom 4 pro drone.Can you please tell me where i can buy the kit from.
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1 comment
Carl M Jod

Still awaiting a reply to my quiery

Anonymous
map-marker Jaipur, Rajasthan

Not received any reply

We are planning to purchase Parrot mambo mini drone. But, not received any response. I request to contact the possible customer for perchage.
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User's recommendation: Slow reply

Bernard M Mku

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Verified Reviewer

Replacement parts not available for Zik3

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I am trying to get in touch with you to find a replacement for a Parrot Zik 3 black ear pads, but no one is willing to answer? Kindly note that you are obliged to service your products even they are discontinued. Thank you, Bernard
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Preferred solution: Let the company propose a solution

Donny M Ohp
map-marker Birmingham, Alabama

Buy DJI that’s what iam doing now bebop great drone love it hate the updates I done paid 2 time for flight plain and should have to pay again for something I done paid for twice happy new year

I can’t get the flight plain to restore after I made changes all my problems started 3 months ago when I couldn’t get the updates to update
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Reason of review:
Updates and I keep have to buy flight plain

Preferred solution: Let the company propose a solution

Resolved
Ileah Vzz

Resolved: Replacement Headphones Held for Ransom!

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I purchased a pair of Zik 2.0 Headphones on May 14th,2017. When bass notes would hit there was a rattle in headphones. Sent back to Amazon. No problem. Second pair wouldn't hold charge. Contacted Parrot. This is where it went off the rails! They didn't have anymore of the batteries in stock so I was sent Zik 3.0! Very happy until touchpad quit working. Contacted Parrot again, had me send them in for replacement. Received refurbished pair with mismatching serial numbers. Sent them in again. Parrot received them on August 14th,2017. Was told I'll get a new pair in 7-10 days. Also told they would FedEx them to me. Called everyday since then and keep being told there working on a replacement. Finally spoke with "Bobbie" told I'd have my headphones by August 28th, 2017. Never received email with tracking number. Called in on the 25th of August and was told Bobbie is no longer with the company. Will receive headphones by Monday. Guess what? Still no headphones! Called today and was told Bobbie is still with the company and my headphones were sent out via USPS. NOT FEDEX LIKE PROMISED! Supposed to get a call from Bobbie who may oray not still work for Parrot to tell me where my headphones are. Beyond pissed. I want my headphones! Do they want my first born? Just send me my headphones or a check for the price of the headphones. I'm over it. It would be one thing if these only cost a couple of bucks, but these cost $400.00! Not the way to do business. Never will I recommend Parrot or any of there products. Please heed my advice, don't buy anything from Parrot! Ever!
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Reason of review:
Return, Exchange or Cancellation Policy

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